Privacy Policy
Last updated: August 13, 2026
What we collect
When you use Vaylen you provide: contact details (name, email, phone), health information you enter in the medical assessment (including optional photos), shipping and billing details, and standard technical data (device, pages viewed, referral source).
How health information is handled
Health information you provide for treatment is handled in accordance with HIPAA. It is shared only with the licensed clinicians who review your case, the licensed pharmacy that fills your prescription, and service providers bound by business associate agreements. Your photos are visible only to your care team and are never used in marketing.
How we use your information
- To provide the service: clinician review, prescription fulfilment, shipping, support, and account management.
- To send transactional messages about your order and care.
- To send marketing messages if you have not opted out. You can unsubscribe at any time.
- To measure and improve the service, including analytics and advertising measurement using de-identified or aggregate data.
What we never do
- We never sell your health information.
- We never share your health information with advertising platforms.
- We never use your photos or health details in marketing without your separate, written authorization.
Your choices
You may access, correct or delete your account information from your portal or by emailing support@joinvaylen.com. You may opt out of marketing email and SMS at any time (reply STOP to texts). State-specific privacy rights (including California residents' rights) are honored on request.
Contact
Privacy questions: support@joinvaylen.com.