180 Day Money Back Guarantee: Terms

The promise

Use your prescribed treatment as directed for 180 consecutive days. If you are not satisfied with your progress, we refund what you paid for the medication. And separately: if a clinician never approves your prescription, everything is refunded automatically. The guarantee isn't needed for that.

Eligibility requirements

• Applies to your first Vaylen hair treatment plan, all product tiers, new customers.
• Continuous treatment: active subscription in good standing for the full 180 days, with refills accepted as scheduled.
• Photo record: a set of starting photos (hairline, crown, top) taken within 14 days of your first shipment, and a comparable set taken at day 165-195. Your portal prompts you at both moments.
• Claim window: submit your claim within 30 days after completing the 180 day period, from your portal.

What is refunded

The medication cost of your plan across the 180 days. Shipping is free anyway; the clinician review was free anyway. Add-on products (e.g., shampoo) are refundable if included in the same plan. Refunds are issued to the original payment method within 10 business days of claim approval. One guarantee claim per customer.

What voids a claim

• Cancelling or pausing before day 180 (you can still cancel anytime; you just exit the guarantee).
• Missing photo documentation.
• Chargebacks filed while a claim is in process.